Refund policy

30-Day Guarantee

Wear it, walk in it, and see how it feels. If your Wellstride order isn't right for you, contact us within 30 days of delivery and we will make it right with a replacement or a refund.

How to start a return or refund

Email us at wellstride@yahoo.com with your order number and a short note about what went wrong. If your item arrived damaged, defective, or is the wrong size, color or item, please include a photo. In most cases we will refund or replace your order without asking you to send the items back. If we do need a return, we will email you instructions. Please do not send items back to us without contacting us first.

Damages and issues

Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or incorrect, so we can make it right.

Exchanges

If you ordered the wrong size or color, contact us within 30 days of delivery and we will arrange a replacement.

Refunds

Once your request is approved, your refund goes back to your original payment method within 10 business days. Your bank or card company may need additional time to post it. If more than 15 business days have passed since approval, please contact us at wellstride@yahoo.com.

Shipping costs

Shipping on US orders is free, and we do not deduct it from approved refunds.